Across the country, the average response time in the year ending to March was nine minutes and 13 seconds — the longest seen since comparable statistics became available. The Fire Brigades Union criticised the Government for not investing enough in the services as “every second counts in a fire”.
In the areas covered by the Devon and Somerset Fire and Rescue Service, people had to wait for an average of 10 minutes and 25 seconds for firefighters to respond to incidents. This includes time spent on the phone reporting the incident, the crew’s preparation, and their journey time.
The response time was up on 10 minutes and 18 seconds the year before.
It ranked 23rd out of the 44 fire services in England for response times.
The average time it took the service to handle calls was 57 seconds.
The fire service attended 2,092 primary fires in the year to March, which are the most serious with a threat to life or property. This was 74 more than the year before.
Across England, the number of primary fires saw a 5.1% rise compared to the year before, as the warm dry weather last summer caused more wildfires.
A National Fire Chiefs Council spokesperson said: “In recent years response times across all incident types have been gradually increasing as the range of incident types attended by FRSs has grown and resources have been targeted at higher risks such as fires in the home, where most deaths and injuries from fire occur.
“Attendance times for fires in the home have remained relatively static over the last 10 years.”
There were 879 dwelling fires attended in Devon and Somerset in the year to March and 597 road vehicle fires.
Ben Selby, FBU assistant general secretary said: “Firefighters do everything they can to keep the public safe, but with fewer firefighters, fewer fire stations and fewer fire engines, it is no wonder that response times are deteriorating.”
He added: “Years of brutal government cuts to the fire service are having a clear detrimental impact on public safety.
“Every second counts in a fire. It is about time that the government stopped counting pennies and invested in our fire service to protect people.”
A Home Office spokesperson said: “The government is committed to ensuring fire services have the resources they need to keep us safe, and overall fire and rescue authorities will receive around £2.6 billion in 2023-24.
“Decisions on how their resources are best deployed to meet their core functions are a matter for each fire and rescue authority.”